Terms & Conditions

Acceptance of the Terms

By registering and using our platform, BC Lotto Max, you agree to be bound by these Terms and Conditions ("Terms"). You must read and understand these Terms before using our services. If you do not accept these Terms, please leave the site immediately.

Eligibility Requirements

To use our platform, you must:

• Be at least 19 years old (or the age of majority in your jurisdiction)
• Not be a resident of countries or provinces where online gambling is prohibited
• Have a valid email address and phone number

Minimum Age Requirements

We will only allow users who are at least 19 years old to register. You must provide proof of age when requested.

Geographic Restrictions

Our platform is restricted to residents of British Columbia, Manitoba, and Saskatchewan in Canada. If you attempt to access our site from outside these provinces or countries, we reserve the right to restrict your account.

Account Registration Rules

To create an account with us:

• You must provide accurate and complete information
• Choose a strong password and keep it confidential
• Agree to receive marketing materials (you can opt-out at any time)

One-Account-Per-User Policies

You may only have one active account on our platform. We reserve the right to close or suspend accounts that are suspected of being shared or used by multiple individuals.

Identity Verification and KYC

We may request identity verification documentation from you, including a government ID, proof of address, and payment method details. You must provide this information promptly when requested. Our Privacy Policy outlines how we handle your personal data.

Account Accuracy Obligations

You must ensure that the information on your account is accurate and up-to-date. We will not be responsible for any losses resulting from inaccurate or incomplete account information.

Account Security Responsibilities

• You are solely responsible for keeping your login credentials confidential
• Use a strong password, change it regularly, and avoid sharing with others

Login Credentials and Password Protection

If you have reason to believe that someone has accessed your account without permission:

1. Immediately notify us via email or live chat
2. Change your password as soon as possible

Restricted Behaviour and Prohibited Activities

We prohibit the following activities on our platform:

• Collusion, syndication, or any form of cheating
• Use of bots, macros, or other automated software to play games
• Sharing account details with others or using an account for a third party

Multi-Accounting and Fraud Prevention

If we suspect that you are creating multiple accounts or engaging in fraudulent activity:

1. We reserve the right to close all related accounts without notice
2. Any wins resulting from such activity will be voided, and your losses will not be refunded

Bonus and Promotion Rules

• Bonus offers and promotions may only be used once per user and per device
• Terms of bonus use can be found in our promotional terms section
• Failure to comply with these rules may result in bonus or promotion removal

Wagering and Gameplay Conditions

Our games have specific wagering conditions. If you do not understand the rules of a game:

1. Refer to our online help materials
2. Contact support for clarification before playing

Bonus Abuse Prevention

We monitor accounts for suspicious activity, including:

• Insane win rates or bets
• Rapid withdrawal patterns
• Any other behaviour that suggests bonus abuse

If we suspect bonus abuse:

1. We reserve the right to review and adjust account balances accordingly
2. Any wins resulting from such activity will be voided, and your losses will not be refunded

Deposits and Withdrawals

We offer various payment methods for deposits and withdrawals. When using our services:

• You agree that we may deduct a fee (if applicable) for each transaction
• Funds are held in an escrow account pending withdrawal approval or resolution of disputes

Verification Before Withdrawals

Before making any significant withdrawals, you must verify your identity with us.

1. We will send you instructions via email
2. You must follow these steps promptly to avoid delays in processing

Processing and Review Procedures

For all transactions (including deposits, bonuses, bets, and winnings), we reserve the right to:

• Conduct thorough reviews for suspicious activity or patterns that suggest abuse
• Void wins resulting from prohibited activities
• Modify accounts balances if necessary

We will not be liable for any losses or damages incurred by users due to our review procedures.

Responsible Gambling Expectations

We encourage responsible gambling practices and reserve the right to monitor your account activity. If you experience any issues, including addiction concerns:

1. Contact us immediately via email or live chat
2. We provide self-exclusion options for troubled gamblers

Self-Exclusion and Account Restrictions

You may request temporary time-outs (24 hours - 6 weeks) or permanent self-exclusions from our services.

• Self-excluded accounts will not be available to play online games until the exclusion period ends
• Any withdrawals requested during an active time-out or exclusion will be subject to further review

Game Fairness and RNG Systems

Our platform uses certified Random Number Generators (RNGs) for all games, ensuring fair results. We maintain accurate records of game outcomes and verify that these systems meet the highest standards.

Technical Interruptions or Voided Gameplay

In the event of a technical interruption:

• If gameplay is interrupted before completion
• Or if our platform malfunctions in any way (including software errors)

1. Any bets placed during such an incident will be voided
2. We reserve the right to resolve disputes and adjust account balances accordingly

Suspension or Closure of Accounts

We may suspend or close accounts for various reasons, including but not limited to:

• Failure to comply with terms and conditions
• Suspicious activity
• Non-payment or delayed payments due to payment processors

If we suspend your account:

1. You will be notified via email (and/or phone) if contact details are available
2. During suspension: No gameplay will be possible, and any bets placed may be voided upon resolution of the dispute

Intellectual Property and Platform Ownership

Our website, logo, graphics, text materials, software, services, underlying technology, and other intellectual property rights belong to us (or our licensors).

• You must obtain prior written consent before copying or using such material
• We reserve all rights under applicable laws for trademark, copyright protection

Limitation of Liability

You agree that we will not be liable for:

1. Losses resulting from account accuracy errors, platform malfunctioning, or suspected fraud
2. Delays in processing transactions due to regulatory review procedures or disputes
3. Damages arising out of any misrepresentation by users on our platform (whether intended or unintended)

Modification of Terms

We reserve the right to modify these terms at any time without notice.

1. Updated Terms will be posted online and applied retrospectively if necessary

Contact or Support Guidance

For all concerns, disputes, or questions:

• Email
• Live Chat: Available 24/7 on our platform

Please note that English is the primary language used in these terms and conditions.